Phone system customization
Answer as much as you can and our team will build your system around it. Only your business name, contact name, and email are required. You can leave the rest to us and we will follow up on the details.
1. Company & build summary
2. Capacity & extension plan
3. User information
One row per person who needs a phone extension. We've started you with four rows. Click Add another user for each additional person.
0 of 4 rows filled in. Empty rows are ignored.
4. Business hours
Set your open days and times. Turn a day off to mark it closed.
5. Holiday schedule
How a digital receptionist works
Every call is answered right away. The caller hears your greeting, presses a number, and goes straight to the right person or department. Each option can have its own sub-menu.
Sub-menu: New orders, Quotes, Account rep
Sub-menu: Emergency, Help desk, Phones
Sub-menu: Payments, Invoices, Questions
Nobody available? The caller is sent to that person's or department's voicemail, and the message is emailed to them. After hours and on holidays, a different greeting can play automatically.
Use the example above as a guide, then design your own menu below. Have a question? Tap Ask Ally in the corner.
6. Auto-attendant / IVR
What is an auto-attendant?
An auto-attendant (also called a digital receptionist) is the voice menu that transfers callers to the right extension without going through a receptionist. If that person isn't available, it sends the caller to their voicemail.
Digital receptionist example
“Hello, you have reached New-Miracles, LLC, your full-service technology solutions provider, where we are making a change, the righteous way.”
- For emergency IT supportPress 1
- For a list of the services New-Miracles providesPress 2
- To reach the New-Miracles marketing departmentPress 3
- To reach telephone supportPress 4
Write your own greeting below, then map each key to the extension, group, or voicemail it should reach.
7. Ring groups & queues
List each group or queue with its members and routing behavior.
8. Voicemail
9. Emergency & on-call
10. Failover
Tell us where calls should go in each scenario.
11. Features & integrations
12. Network information
Optional, but it helps us plan a smooth install. Your IT contact can complete this.
13. Authorized sign-off
Once you submit, our team will review your requirements and confirm next steps.